LEVEL 3 SHIPPING & STORE UPDATE

We are dispatching as normal and our stores are open for click & collect and contactless sales. However please note NZ Post is experiencing signficant demand and there will be delays. Read more.

The significant volumes of parcels being sent in Auckland combined with COVID operating restrictions is causing delivery delays of up to 5 working days. Across the rest of NZ delivery delays for items have reduced to 1 working day.

Please only contact us or NZ Post if you are in Auckland and your parcel has been delayed by more than 10 working days, or 5 working days for the rest of NZ.

Thanks for your patience and understanding.

 

STANDARD FREE SHIPPING VIA COURIER POST

Spend over $60 to qualify for free standard shipping!* 
Orders under $60 are charged a flat rate of $2.99.

Estimated delivery times* during normal work hours, Monday-Friday once dispatched:

Auckland - overnight delivery
North Island - 1-2 days 
South Island - 1-2 days (2 days for larger parcels) 
Rural addresses - will take longer than the above stated timeframes 

*Items marked as bulky (eg weights) are charged shipping based on weight.

*During sales, promo and holiday periods dispatch and delivery may take longer with larger volumes of orders. If you need your order in a hurry, select one of our upgrade options.

Neither Courier Post nor NZ Muscle is liable for parcels that are stolen, damaged or lost after delivery. Select non-signature at your own risk.

Authority to leave - please note, if you or someone at the delivery address has previously given authority to leave parcels, Courier Post may deliver your parcel without a signature.

UPGRADE YOUR SHIPPING
EVENING EXPRESS AUCKLAND (PACE) - $11.50

Order before 3pm Monday to Friday (excluding public holidays) and your order will be delivered between 6-9pm that evening. This shipping option will only be displayed for valid Auckland addresses at check-out. 

If ordering on the weekend, your parcel will be shipped the next business day for delivery that evening. If there is no one home to sign for the parcel or it can't be left in a safe place, your pacel will via transferred to the depot for standard NZ Post delivery.

EVENING EXPRESS WELLINGTON (PACE) - $18.00

Order before 10:30am Monday to Friday (excluding public holidays) and your order will be delivered between 6-9pm that evening. This shipping option will only be displayed for valid addresses at check-out. 

If ordering on the weekend, your parcel will be shipped the next business day for delivery that evening. If there is no one home to sign for the parcel or it can't be left in a safe place, your pacel will via transferred to the depot for standard NZ Post delivery.

URGENT TONIGHT AUCKLAND METROPOLITAN AREA - $15

Live in the Auckland metropolitan area (Albany to Papakura non-rural addresses) and need your supps in a hurry? Order before 3:45pm Monday to Friday (excluding public holidays) and select Urgent Tonight at checkout to get your order delivered the same day between 6-9pm for $10! To ensure you qualify, please check your address is within the Urgent Tonight service area.

SOUTH ISLAND OVERNIGHT - $10

$10 per shipment - order before 3:45pm (valid weekdays, rural addresses will take longer).

PRIORITY DISPATCH

Jump the queue and ensure your order gets packed and dispatched ahead of the pack for $10 (Sunday-Friday excluding public holidays). Your order will be prioritised by a dedicated team member for packing and dispatch in record time. Please note, delivery is via CourierPost standard delivery - signature required (not express delivery). This option is great during sale and holiday periods!

FREE CLICK & COLLECT - AUCKLAND ONLY 
  • NZ Muscle 187 Queen Street, Auckland - 7 days
  • NZ Muscle HQ 58 Apollo Drive, Rosedale, Auckland - Monday to Friday between 10am-5pm (excluding public holidays)

Queen Street click and collect orders require 2-3 business days to process.  We will contact you when you order is ready for pick up. All orders need to be placed online prior to collection. Select your click and collect location at check-out. 

BULKY ITEMS

Items such as gym equipment will be shipped via our freight forwarders and will take longer to deliver due to the size of the goods being shipped. These items are unable to be freighted via plane. Unfortunately as these are manual bookings it is not always possible to provide tracking numbers. If you require an update on the shipment of a bulky item, please contact us at sales@nzmuscle.co.nz with your order number.

RETURNS

Please refer to our returns policy for all returns (faulty, damaged, incorrect items, change of mind).

SHIPPING FAQS

Our refer to our shipping FAQs for any questions regarding dispatch, shipping options and delivery.